Cancellation & Refund Policy

Hypno Co

Last updated: 17 October 2026

1. Appointment Bookings & Payment

Full payment is required at the time of booking to secure your hypnotherapy session with Hypno Co.

By completing your booking, you acknowledge that you have read and understood our Cancellation & Refund Policy.

2. Rescheduling Appointments

We understand that life happens and plans sometimes change.

If you need to reschedule your appointment, we kindly request a minimum of 48 hours' notice.

Appointments rescheduled with at least 48 hours' notice can be transferred to another available appointment time at no additional charge.

There is no fixed limit on rescheduling, provided the required notice is given.

3. Late Cancellations

Cancellations or rescheduling requests made less than 48 hours before your scheduled appointment may result in forfeiture of the full session fee.

Refunds are not provided for change-of-mind cancellations, including cancellations made more than 48 hours before an appointment. However, clients may reschedule in accordance with this policy.

This does not affect your rights under Australian Consumer Law.

4. Missed Appointments

If you fail to attend your scheduled appointment without providing notice, the full session fee will generally be forfeited.

A new booking and payment may be required for another session.

5. Unexpected Circumstances

We understand that emergencies and unexpected circumstances can arise.

If something beyond your control prevents you from attending, please contact Hypno Co as soon as reasonably possible.

Requests for exceptions to our cancellation policy will be considered individually.

6. Cancellations by Hypno Co

If Hypno Co needs to cancel your appointment, you will be offered the choice of rescheduling to another suitable time or receiving a full refund of the affected session fee.

7. Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Where you are entitled to a refund or other remedy under applicable law, those rights will be honoured regardless of the cancellation notice period.

8. Contact

For cancellation or rescheduling requests, please contact Hypno Co using the business email address displayed on our website.

We kindly ask that you provide as much notice as possible so your appointment time can be made available to another client.