Privacy Policy

Hypno Co

Last updated: 17 October 2026

1. Our Commitment to Privacy

At Hypno Co, your privacy, confidentiality and trust are important to us.

We are committed to protecting your personal and sensitive information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we collect, use, store and protect your information when you visit our website, book an appointment or participate in hypnotherapy services.

2. Information We Collect

We may collect information including:

  • Your name, date of birth and contact details.

  • Relevant medical and mental health history.

  • Information provided through intake and consent forms.

  • Personal goals and concerns discussed during sessions.

  • Appointment, payment and booking information.

  • Confidential session notes and relevant treatment records.

We collect information reasonably necessary to provide safe, appropriate and personalised hypnotherapy services.

3. How We Collect Information

Information may be collected through our website, Cliniko booking system, intake forms, discovery calls, hypnotherapy sessions and direct communication.

Where required, we obtain your consent before collecting sensitive health information.

Providing certain information is voluntary; however, without relevant information, we may be unable to provide an appropriate service.

4. Storage and Security

Hypno Co uses Cliniko to manage appointments, client records, intake forms and telehealth services.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Records are retained in accordance with applicable legal and professional requirements and securely deleted or de-identified when appropriate.

5. Confidentiality and Disclosure

Information shared during hypnotherapy sessions is treated as confidential.

We do not disclose your personal or health information to third parties without your consent unless disclosure is required or authorised by law, or another applicable legal exception permits it.

Limited information may be processed by service providers necessary to operate our booking, payment, communication and practice management systems.

6. Online Sessions and Telehealth

Hypno Co offers online hypnotherapy sessions through Cliniko Telehealth.

Clients are encouraged to attend from a quiet, private location using a secure internet connection.

We take reasonable steps to maintain confidentiality during online appointments, although no internet-based communication system can be guaranteed completely risk-free.

7. Session Recordings

Hypno Co does not routinely record hypnotherapy sessions.

If recording is proposed in the future, the purpose will be explained and your explicit consent obtained beforehand.

You may decline recording without affecting your access to hypnotherapy services.

Any authorised recordings will be managed securely and used only for the purposes agreed to.

8. Age Requirements

Hypno Co currently provides hypnotherapy services to individuals aged 18 years and over.

Services for individuals under 18 may be considered in the future, subject to appropriate consent, capacity assessments and applicable legal and professional requirements.

9. Accessing or Correcting Your Information

You may request access to personal information held about you or ask for inaccurate information to be corrected.

Requests can be made using the Hypno Co business email address displayed on our website.

We will respond in accordance with applicable privacy legislation.

10. Privacy Concerns and Complaints

If you have concerns about how your personal information has been handled, please contact Hypno Co using the business email address displayed on our website.

We will review your concern and respond within a reasonable timeframe.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

Hypno Co may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The current version will be available on our website.